Frequently Asked Questions (FAQs)
How Do I take advantage of my free cleaning and polish
When you purchase a Diamond Engagement ring or A Wedding ring you are issued a small cleaning card you simply show this to our assistant when you bring the ring into our store.
Do I have a Guarantee with my Purchase
We give a life time warranty with all our Wedding and Engagement ring which you receive in an email with your purchase
How do I clean my Jewellery at home
You can purchase Jewellery Cleaner in most Jewellery shops. You can buy silver Cleaner and gold cleaner and their are a lot of very effective products on the market but we urge you to read the instructions carefully and advise you not to put white gold in jewellery cleaner as this will remove the rhodium plating.
When we clean your Jewellery we also polish it for you which removes any surface scratches which brings back it true lustre. If your ring is white gold we also rhodium plate it for you.
How do I know my ring size
If you wish to contact us we can send you a ring sizer to measure your finger. email@example.com
Do I get an Insurance Valuation
Your receive a valuation for Insurance with all our Diamond Jewellery and Wedding Rings along with your goods, you will also receive a valuation attached to your dispatch email.
Are the Diamonds Certified
Yes all our Diamond Jewellery comes with a Diamond certification.
Is the item Hallmarked
Yes all our products are hallmarked, stamped at the Birmingham or Edinburgh Assay Office. The marks included are: Sponsor's Mark: The registered mark of the company that submitted the article for hallmarking,
- Fineness Mark: Tells you the precious metal content, expressed in parts per thousand.
- Assay Office Mark: Tells you which Assay Office tested and hallmarked the article.
Do I need an appointment to visit your store
We welcome you to visit us at any time that suits you please check our opening hours and if you need to speak with a designer or adviser then please contact us to arrange an appointment to make sure we get a chance to sit and discuss your requirements in full.
We offer out of hours appointments for a Sunday and early evenings. If you are visiting us on a Saturday we do advise you book an appointment if you wish to speak to our Jeweller or designer.
Do you offer a repair service for goods not purchased from you
https://https://vimeo.com/287779527vimeo.com/287779527 Click the link to find out about our repair services
Do you supply insurance
Yes we can supply Insurance from T.H.March Insurance for more informtion contact us 0141 8894904 or email us firstname.lastname@example.org or click this link https://www.thmarch.co.uk/ for more information.
Do you engrave Jewellery
Yes for prices and more information contact us today.
I would like my partners fingerprint engraved on a wedding ring, is this possible?
Yes we can certainly create this for you, either outside or inside of the ring, we would take a few prints and pick out the best one to use.
Do you sell Titanium, Tungsten or Carbon Fibre rings
We carry a range of these rings in store which we import we do not make these ourselves as we can only work with precious metals. They are not on our website as they are not available in all sizes and we do not give a life time warranty with thee rings as we can not repair or size them.
Do you stock Jewellery thats not on your website
Yes we have a massive range of stock in our store In Silver,Gold, Platinum and Diamonds with Gem stones as well as Several brands of Watches.
We stock one of a lot of designs rather than a lot of one design as we try to keep our jewellery exquisite.
If you are looking for something in particular we will try and source it for you and if we cant source we will make it for you.
Do you make Jewellery from old jewellery
We can design and manufacture jewellery using your own Gold and stones. We can also provided you with designs by email before you commit to the work commencing.
Why are your prices lower.
Why are your prices so much lower than other high street and internet jewellers?
We manufacture all of the jewellery in our own workshops, so we are able to offer them at the best possible price. We source our Diamonds from Antwerp, and India cutting out the middle man and our metal comes direct from the Bullion Dealers. cutting out the wholesalers profit and VAT.
How do I know the weight of my ring
What is the difference between a medium and heavy ring in the 'width' selection?
The difference is the thickness or the depth of the ring. So the heavy ring is thicker than a medium ring, and therefore heavier in gram weight. After you have made your width selection in the 'Options' section you can see what the mm thickness is under the 'Band Details' section for Plain Bands
Shaped To Fit Wedding Rings
How does the shaped wedding ring service work.
Please click the link above to view a short Video on how we conduct our Postal service.
What information shall I include on my Shaped Pack form?
Your ring will be designed from the information provided on the sheet, so please include as much information as you can. If you have seen a ring on our website please include the product number and your preferences. You can also include images of other rings you have seen online, a drawing of what you would like, or even a detailed description including preferred metal, width (we would recommend same width as engagement ring) diamond size, colour and clarity etc.
Why is the 3d scan of my ring shorter than the designed ring? The green image will show your ring as being shorter than the design we have created because we have removed this part of your ring from the 3d scan. The design however perfectly matches the depth of your ring in every way, and this removed part should be ignored. When 3D scanning your ring, we hold the ring with tweezers to ensure it can be scanned steadily, but the tweezers are including in the final output scan.This then needs to be removed, which is why the 3d scan of your ring has a piece missing at the bottom.